A Fix for Sync Errors
As some of you will know a certain group of users have been having problems with syncing. This has affected maybe 5% of users from what I can tell.
One of the biggest problems with this kind of thing is that I cannot ask you send me your password files, so finding the problem is quite difficult. The best I can do is add diagnostic code as I narrow down the problem and then rely on users reporting the error messages. That is what I have done in this case, plus I had one user send me an empty file that exhibited the problem. The downside of this process is that it takes time.
From what I can tell there are actually two problems. I have fixed one and have a workaround for the other.
If you are getting sync errors, initially this caused Mac SecretBook to crash, then in 4.0.1 and later there was no crash but an error was displayed and the sync failed, you can fix this error by downloading version 4.0.3 or later, I’ve just uploaded this as the current release.
This error will occur for all users that have upgrades from version 3 and who do not store attachments.
If you are syncing OK but the Mac changes are not coming through on the iPhone then you can now reset the ChangeIndex on the Mac. This will mean that the next sync will sync everything across to the iPhone, it’ll be a little slower but it should return things to normal. There is a button to do this in the Settings sheet under the Sync tab. You can access settings from the Toolbar.
Some users may be having problems due to a combination of these two issues, which tends to make things look a bit strange. It’s interesting to note that the difference between a stable system and something that looks really bad is normally only two or three bugs.
Thank you to everyone that has sent me bug reports and logs for this error.
4 Responses
- Joyce
September 19th, 2008 can’t find where to download v4.0.3 I’m one of those who can’t sync. It checks off down to Groups and then hangs for about 2-3 minutes and then crashes.
- Peter van Ruiten
October 4th, 2008 On the first session(s) it seemed to sync everything between my iMac application (4.0.3 build 72) and my iPod touch application however certain Groups that I’ve created on my iMac (including the Secretsin there) are NOT being synced, whatever I do or try (both directions, so also creating a Group or secret on my iPod and trying to sync this with the iMac). I succeeded to do it with one Secret now, but the problem is not consequent.
- Scott
October 10th, 2008 Hello. I have three questions.
1) I primarily care about the Notes field. I don’t have any need for the custom fields; consequently, I removed the custom fields. I thought this would give me more room on the iPhone to view my notes but there is an artificial limitation on the size of the note field. Can the note field on the iPhone be made larger?
2) Is it possible to utilize .Mac/Mobile Me to sync SecretBook between multiple computers for those of us using the family pack license?
3) I have also been having issues syncing, I don’t know if this matters but I have been copying the data file from one computer to the other and then syncing. Could this affect syncing with the iPhone?
Thank you for your time.
- Joyce
November 5th, 2008 still can’t find v4.0.3 to download and haven’t been able to sync since the first time.
Leave a Comment