The Manual

Support for our apps

You've come to the right place

If you’re looking for help with one of our products, this is the place to be. First, check to see if your question is answered in our “Frequently Asked Questions” area, if not, feel free to email us at support@bookshelfapps.com. You should hear back within a few days at the most, often sooner. If you don't hear back don't hesitate to try again, very occasionally our spam filter has incorrectly deleted a message, and although we check on this it could still happen.

The fastest way to get your issue resolved is to send an email message to the support address. Posting to a public forum or on the blog here may get noticed, but it is not as reliable as an email message. With email support we always reply within a few days, and support requests are tracked to ensure that the issue is resolved.

When sending a support email the more information sent the better. It is important to send as much of the following as possible:

Frequently Asked Questions

Check here to see if your question has already been answered.

Licensing and Upgrades

Do I have to pay for upgrades?
Generally we charge for upgrades for major version updates, but not for minor or bug fix upgrades. Although this is normal, the upgrade to version 3 is a free update for both Mac and iPhone. We've added features such as RadioTime support and a new iPad version in the 3.0 upgrade, so this is really good value.
I've heard an update is available, but my iPhone/iPod does not show an update.
This does happen from time to time. For some reason the App Store loses the link to the update. If you find this is the case you can fix things up by repurchasing SongBook. Providing you are logged in to the App Store with the same account that you used to make the original purchase you will not be charged again. The store remembers that you have already paid.
I tried SongBook Mac 3 beta, but want to go back to Version 2.2.1
You can do this simply by deleting the file at /Users/[you]/Library/Application Support/SongBook/songbook.sql. Now run the older version of SongBook again and everything should be back to normal.

SongBook DS

Strange things are happening, the playlist is empty when I start up.

One thing that causes problems for many users is the UpnpAv interface that is present in the Linn DS. Linn DS's have two software interfaces, a Playlist interface that contains Linn specific UPNP extensions, and a UpnpAv interface that uses standard UPNP commands. The Playlist interface is superior to the UPNP interface, but the UPNP interface is retained for compatibility with other devices. For software such as SongBook that supports the Playlist interface this causes some confusion. You can see if you are using the UpnpAv interface by looking at the name of the current source in the Zones view. If the source name ends in 'Playlist' then you have the correct one, if it ends in 'UpnpAv' then it is incorrect, you should change to the Playlist source.

The best thing to do is to disable the UpnpAv interface so that it does not get in the way. To do this you need to turn off the UpnpAv interface on your DS, you can do this with either Linn's Konfig application or through the web interface. You may also see a separate 'Room' in the Zones view with a name that ends in 'MediaRenderer'. This is also the UpnpAv interface, to hide this press the 'Rescan' button and when scanning locate the UPNP MediaRenderer device. Tap on this device to change the green light to grey which disables this device. Now tap 'Done' and the UPNP device will not show anymore.

My MediaServer is not appearing
This could be one of two problems. First you should rescan the network and leave the scan until it discovers all your devices. You can rescan by going to the Zones page and pressing the Rescan button. When scanning make sure your MediaServer has been found.
The other possible issue is that your Linn system is not configured correctly. The important thing to check is that on your preamp settings the name of the input source that your DS is connected to must be named with the same name as the DS itself. This is how Linn systems match up the preamp input to the DS.
I don't like how SongBook sorts tracks in the Library listings.
SongBook displays music tracks and albums in the order that MediaServer uses (by default). You have some control of this in the configuration web pages for your MediaServer. You also have the option of sorting by album and track number (123 button) or alphabetically (Abc button).
I'm having trouble with my ReadyNAS server, what can I do?
The ReadyNAS server includes the fuppes MediaServer by default. Most users install Twonky server on their ReadyNAS and therefore should disable the built in server. You can turn it off under the Control Panel in the Streaming Services Page.
I am planning to buy a RipNas device (www.ripnas.com) with AssetUPNP pre-installed. Does SongBook work with AssetUPNP?
Yes. We test with AssetUPNP and many of our users are using it.
SongBook does not show a volume control, the pictures on the web site do show one.
This is because SongBook has not found a Preamp device attached to your DS. This is because of the configuration of your system, you may need to add an RS232 cable between your DS and Preamp, and you will need to configure this connection with LinnConfig. Normally your dealer will do this for your. Of course you need a Linn Preamp for the preamp controls to work.

SongBook HD

I cannot get SongBook HD to connect to my DigiFi Device
You probably do not have up to date firmware. SongBook HD requires the 1.5 firmware release or later. Check with your dealer to see if an update is available.
SongBook doesn't allow me to adjust the volume, why is that?
The current release of SongBook HD does not have volume control support. An upcoming update will changes this, but not for all devices. Devices such as the Hush DigiFi have volume support, the Naim HDX does not.

SongBook Mac

Still need help?

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